Privacy Policy
Last Updated: December 11, 2025
At Silquetech, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our services.
1. Information We Collect
We collect various types of information to provide and improve our services to you. This information helps us deliver personalized experiences and maintain the security of our platform.
Personal Information
- •Name, email address, phone number, and company details
- •Billing information including payment card details (processed securely through third-party payment processors)
- •Physical address for invoicing and service delivery purposes
- •Professional information such as job title, industry, and company size
- •Account credentials and authentication information
Technical Information
- •IP address, browser type, and device information
- •Cookies and similar tracking technologies data
- •Usage data including pages visited, time spent, and click patterns
- •Referral sources and website navigation paths
- •Server logs and error reports for troubleshooting
Project & Communication Data
- •Project requirements, specifications, and deliverables
- •Communications via email, chat, or video conferencing
- •Feedback, reviews, and testimonials
- •Files, documents, and assets shared during collaboration
- •Meeting notes and project documentation
Analytics & Performance Data
- •Website analytics and user behavior metrics
- •A/B testing results and conversion data
- •Performance metrics for delivered applications
- •User engagement and feature usage statistics
2. How We Use Your Information
We use the collected information for legitimate business purposes to provide, maintain, and improve our services.
Service Delivery
- •Executing and delivering contracted services as per agreements
- •Communicating about project status, milestones, and deliverables
- •Processing payments and maintaining billing records
- •Providing customer support and responding to inquiries
- •Troubleshooting technical issues and maintaining service quality
Business Operations
- •Maintaining and improving our website and platform functionality
- •Conducting data analysis to enhance user experience
- •Developing new features and services based on user feedback
- •Performing internal research and development activities
- •Managing business relationships and client accounts
Marketing & Communications
- •Sending newsletters, updates, and promotional materials (with consent)
- •Sharing relevant industry insights and company news
- •Conducting customer satisfaction surveys
- •Inviting participation in case studies or testimonials (with explicit permission)
- •Personalizing marketing messages based on interests and preferences
Legal & Security
- •Complying with legal obligations and regulatory requirements
- •Protecting against fraud, unauthorized access, and security threats
- •Enforcing our Terms of Service and other agreements
- •Responding to legal requests and preventing harm
- •Conducting audits and maintaining business records
3. Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA), UK, and other jurisdictions with similar regulations, we process personal data based on the following legal grounds:
Processing Grounds
- •Contractual Necessity: Processing required to fulfill our service agreements with you
- •Consent: Explicit permission for marketing communications and optional data processing
- •Legitimate Interests: Business operations that don't override your fundamental rights
- •Legal Obligations: Compliance with applicable laws and regulations
Your Rights Under GDPR
- •Right to Access: Request copies of your personal data
- •Right to Rectification: Correct inaccurate or incomplete data
- •Right to Erasure: Request deletion of your data ("right to be forgotten")
- •Right to Restrict Processing: Limit how we use your data
- •Right to Data Portability: Receive your data in a structured, machine-readable format
- •Right to Object: Object to processing based on legitimate interests
- •Right to Withdraw Consent: Revoke previously given consent at any time
4. Data Sharing & Third-Party Disclosure
We value your privacy and do not sell your personal information. However, we may share data with trusted third parties in the following circumstances:
Service Providers
- •Cloud hosting providers (AWS, Google Cloud, Vercel, etc.)
- •Payment processors (Stripe, PayPal) for secure transaction handling
- •Email service providers for communications and marketing
- •Analytics platforms (Google Analytics, Mixpanel) for usage insights
- •CRM and project management tools for collaboration
- •All third-party providers are contractually obligated to protect your data
Business Transfers
- •In the event of merger, acquisition, or sale of business assets
- •Data transfer to successor entities with equivalent privacy protections
- •Notice will be provided before data is transferred and becomes subject to different privacy policies
Legal Requirements
- •When required by law, court order, or legal process
- •To protect our rights, property, or safety, or that of others
- •To prevent fraud or illegal activities
- •In response to government or regulatory requests
With Your Consent
- •Sharing project outcomes in our portfolio (with explicit permission)
- •Publishing case studies or testimonials (only with written approval)
- •Referencing clients in marketing materials (opt-in basis)
5. Data Security & Protection
We implement robust security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
- •Industry-standard encryption (TLS/SSL) for data in transit
- •Encryption at rest for sensitive data storage
- •Secure authentication and access controls
- •Regular security audits and vulnerability assessments
- •Firewalls and intrusion detection systems
- •Secure coding practices and regular code reviews
Organizational Measures
- •Access to personal data limited to authorized personnel only
- •Employee training on data protection and security best practices
- •Confidentiality agreements with all team members and contractors
- •Regular backup procedures with secure off-site storage
- •Incident response plan for potential data breaches
Data Breach Protocol
- •Immediate investigation and containment of suspected breaches
- •Notification to affected individuals within 72 hours of discovery
- •Notification to relevant supervisory authorities as required by law
- •Transparent communication about the nature and scope of the breach
- •Implementation of corrective measures to prevent future incidents
6. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
Retention Periods
- •Active Client Data: Retained for the duration of the business relationship
- •Project Data: Retained for 7 years post-project completion for legal and accounting purposes
- •Marketing Data: Retained until you unsubscribe or request deletion
- •Transaction Records: Retained for 7 years as required by tax and accounting regulations
- •Support Communications: Retained for 3 years for quality assurance and training
Data Deletion
- •Automatic deletion of inactive account data after 3 years of inactivity
- •Immediate processing of deletion requests (within 30 days)
- •Secure and permanent deletion using industry-standard methods
- •Some data may be retained in anonymized form for analytical purposes
- •Certain data may be retained if required by legal obligations
7. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze usage patterns, and deliver personalized content.
Types of Cookies
- •Essential Cookies: Required for website functionality and security
- •Performance Cookies: Track usage and performance metrics
- •Functional Cookies: Remember your preferences and settings
- •Marketing Cookies: Deliver relevant ads and measure campaign effectiveness
- •Third-Party Cookies: Analytics and advertising services (Google, Facebook, etc.)
Cookie Management
- •You can control cookies through browser settings
- •Opt-out options available for non-essential cookies
- •Cookie consent banner allows granular control over cookie categories
- •Some features may not function properly if cookies are disabled
- •You can delete cookies at any time through your browser
Other Tracking Technologies
- •Web beacons and pixel tags for email open tracking
- •Local storage for enhanced website functionality
- •Session storage for temporary data during browsing sessions
- •Analytics SDKs in mobile applications
8. International Data Transfers
Silquetech operates globally and may transfer your data to countries outside your jurisdiction. We ensure appropriate safeguards are in place for such transfers.
Transfer Mechanisms
- •EU-US Data Privacy Framework compliance (for US transfers)
- •Standard Contractual Clauses (SCCs) approved by regulatory authorities
- •Adequacy decisions by relevant data protection authorities
- •Binding Corporate Rules for intra-group transfers
Data Protection Standards
- •Equivalent level of protection regardless of data location
- •Regular assessments of third-party provider compliance
- •Transparency about data transfer destinations
- •Right to object to certain international transfers
9. Children's Privacy
Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children.
Policy on Minors
- •Services are intended for business and professional use only
- •We do not knowingly solicit data from children under 16
- •If we learn we have collected data from a child, we will delete it promptly
- •Parents or guardians can contact us to request removal of a child's data
- •Age verification may be implemented for certain features
10. Your Privacy Rights
Depending on your location, you may have specific rights regarding your personal data. We respect and facilitate the exercise of these rights.
General Rights
- •Access: Request a copy of the personal data we hold about you
- •Correction: Update or correct inaccurate or incomplete information
- •Deletion: Request deletion of your data (subject to legal retention requirements)
- •Objection: Object to certain processing activities
- •Restriction: Request limitation on how we use your data
- •Portability: Receive your data in a portable format
California Privacy Rights (CCPA/CPRA)
- •Right to know what personal information is collected
- •Right to know whether personal information is sold or shared
- •Right to opt-out of the sale or sharing of personal information
- •Right to correct inaccurate personal information
- •Right to limit use of sensitive personal information
- •Right to non-discrimination for exercising privacy rights
How to Exercise Your Rights
- •Email us at privacy@silquetech.com with your request
- •Include sufficient details to verify your identity
- •Specify which right(s) you wish to exercise
- •We will respond within 30 days (or as required by applicable law)
- •No charge for reasonable requests; fees may apply for excessive requests
11. Marketing Communications
We may send you marketing communications about our services, updates, and industry insights. You have full control over these communications.
Communication Types
- •Newsletter with company updates and industry news
- •Service announcements and new feature launches
- •Educational content, webinars, and resource guides
- •Event invitations and promotional offers
- •Customer satisfaction surveys and feedback requests
Opt-Out Options
- •Unsubscribe link in every marketing email
- •Email preferences center to manage communication types
- •Contact privacy@silquetech.com to update preferences
- •Opt-out will be processed within 10 business days
- •Essential service communications will continue regardless of marketing opt-out
12. Third-Party Links & Integrations
Our website and services may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these third parties.
Third-Party Responsibilities
- •External websites have their own privacy policies
- •We do not control third-party data collection or usage
- •Review third-party privacy policies before sharing information
- •Links do not imply endorsement of third-party privacy practices
Common Third-Party Services
- •Payment processors (Stripe, PayPal)
- •Cloud storage providers (Google Drive, Dropbox)
- •Analytics platforms (Google Analytics, Hotjar)
- •Social media platforms (LinkedIn, Facebook, Twitter)
- •Communication tools (Slack, Zoom, Microsoft Teams)
13. Do Not Track Signals
Some browsers offer a 'Do Not Track' (DNT) signal. Currently, there is no industry standard for responding to DNT signals.
Our DNT Response
- •We do not currently respond to DNT browser signals
- •You can control tracking through browser cookie settings
- •Opt-out options available for specific tracking technologies
- •We will update this policy if industry standards are established
14. Data Controller & Contact Information
Silquetech is the data controller responsible for your personal information. For questions, concerns, or to exercise your rights, please contact us:
Contact Details
- •Email: privacy@silquetech.com
- •Data Protection Officer: dpo@silquetech.com
- •Address: [Your Business Address]
- •Phone: [Your Contact Number]
Supervisory Authority
- •If you are in the EEA/UK, you have the right to lodge a complaint with your local data protection authority
- •Contact details for supervisory authorities can be found at: https://edpb.europa.eu/about-edpb/board/members_en
- •We encourage you to contact us first to resolve any concerns
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
Update Notifications
- •Material changes will be communicated via email to registered users
- •Notice posted on website homepage for significant updates
- •30 days advance notice for material changes affecting your rights
- •'Last Updated' date at the top of this policy reflects the most recent version
- •Continued use of services after changes constitutes acceptance
Version History
- •Previous versions available upon request
- •Significant changes will be documented and explained
- •You may opt-out of service use if you disagree with updates
16. Additional State-Specific Rights
Residents of certain U.S. states may have additional privacy rights under state laws.
Virginia (VCDPA)
- •Right to access, correct, delete, and obtain a copy of personal data
- •Right to opt-out of targeted advertising and profiling
- •Right to appeal our decision regarding your privacy rights request
Colorado (CPA)
- •Similar rights to GDPR including access, correction, deletion, and portability
- •Right to opt-out of targeted advertising and sale of personal data
- •Right to opt-out of profiling for decisions with legal effects
Other States
- •We extend similar privacy protections to users in all U.S. states
- •Specific state law compliance updated as new legislation is enacted
- •Contact us to inquire about state-specific rights
Questions About Your Privacy?
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us.
